ROCS REFRESH CLUB FAQs

Effective Date: November 15, 2021

Do I need to be a member of the ROCS Rewards Program to sign up for a ROCS Refresh Club Subscription?

Yes. Only members can sign up for a subscription, but it’s easy to join. Go to rocsstores.myguestaccount.com. You’ll be prompted to join.

How do I sign up for ROCS Refresh Club subscription?

Go to rocsstores.myguestaccount.com. Once logged in you will find the subscribe button on your main screen.

How do I redeem my subscription?

It’s easy! Your ROCS Refresh Club subscription benefits work just like ROCS Rewards. When shopping at any of our locations scan the ROCS card.

Do I have to physically enter a ROCS Store to redeem my ROCS Refresh Club subscription? Are there any low or no-contact options for using my subscription?

Yes. You have to physically enter a store to enjoy the benefits of your ROCS Refresh Club subscription. There are no low or no-contact options at this time. Soon you’ll be able to order your coffee and all the great ROCS food with Door Dash.

How do I redeem my subscription using a kiosk in my ROCS Local Market?

You don’t need to use the kiosk. Your ROCS Monthly Coffee subscription benefit will be on your ROCS Rewards Card. Order your drink, take a cup, grab your coffee, show it at the register and you’re good to go!

Can I use my ROCS Refresh Club subscriptionwith a third-party delivery service?

No. At this time, ROCS Refresh Club subscription is not integrated with third-party delivery service providers. Soon you’ll be able to order your coffee and all the great ROCS food with Door Dash.

What kinds of drinks can I get with my ROCS Refresh Club subscription?

Your subscription includes one hot drip coffee or iced coffee, fountain soda or Frazil per hour during regular store hours. Other beverages are not included in your subscription.

What size coffee is included with a ROCS Refresh Club subscription?

You can choose any size coffee , fountain soda or Frazil when redeeming your subscription benefits.

How much does the monthly ROCS Refresh Club subscription cost me per day?

The ROCS Refresh Club subscription cost of $14.99 per day.

Why do I need to store a credit card in my ROCS Rewards account?

Because this is a subscription program with a monthly recurring fee, we require a stored credit card for monthly billing purposes. Please also make sure the credit card you’d like to be charged is set to default. Note that the default credit card will be used for all digital orders.

Can I share my ROCS Refresh Club subscriptionwith my family or friends?

No. This is an individual subscription tied to your ROCS Rewards account. Benefits of the program are non-transferable.

Can I redeem my ROCS Refresh Club subscription benefits at lunch or dinner?

Yes, you can redeem your benefits once an hour during regular hours at any ROCS Store.

Can I redeem my ROCS Refresh Club subscription benefits at any ROCS Store?

Yes. The subscription program is available at all ROCS Stores.

How do I cancel my ROCS Refresh Club subscription?

Go to your ROCS Rewards account to cancel your subscription. Contact Customer Care at help@rocsstarrewards.com

Can I get a refund if I don’t use my ROCS Refresh Club subscription?

No, we do not offer refunds for unused subscriptions, but you can cancel your subscription by visiting your ROCS Rewards account.

Can I purchase a ROCS Refresh Club subscription as a gift for someone else?

No. This is an individual subscription tied to your ROCS Rewards account.

How do I renew my subscription each month?

Your ROCS Refresh Club subscription will automatically renew each month. The monthly fee will be charged to the payment method you provided when you signed up.

I think my friends would be interested in a ROCS Refresh Club subscription. Can I tell them about it?

Yes, please do. The subscription program is available at all ROCS Stores.

When will I be billed each month?

The billing cycle is determined by the date you sign up for the subscription. The billing cycle is every 30 days from the date you enroll in the coffee subscription.

Why did I receive a reward for a free beverage when I already have a ROCS Refresh Club subscription?

Your reward for a beverage can be used to get an additional drink with your order.